Terms of service

At the same time, the following General Terms and Conditions contain legal information on your rights in accordance with the provisions on long-distance contracts and electronic commerce. 1. Scope 2. Offers and service descriptions 3. Ordering process and conclusion of contract 4. Prices and shipping costs 5. Delivery, availability of goods 6. Payment methods 7. Retention of title 8. Warranty for material defects and guarantee 9. Liability 10. Storage of the text of the contract 11. Data protection 12. Jurisdiction, applicable law, contract language 13. Dispute resolution 1. Scope 1.1. For the business relationship between Organic Workout Sportahrung UG, Yorckstr.36, 76185 Karlsruhe (hereinafter "Seller") and the customer (hereinafter "Customer"), the following general terms and conditions apply exclusively to the following general terms and conditions version. 1.2. You can reach our customer service for questions, complaints and complaints by e-mail info@organic-workout.de. You will receive an answer within 48 hours. 1.3. Consumers within the meaning of these GTC are any natural person who concludes a legal transaction for a purpose that can be attributed to neither commercial nor self-employed professional activity (§ 13 BGB). 1.4. Deviating terms of the customer will not be recognized unless the seller expressly agrees to their validity. 2. Offers and service descriptions 2.1. The presentation of the products in the online shop does not represent a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller's websites do not have the character of an assurance or guarantee. 2.2. All offers are valid "while stocks last" unless otherwise noted in the products. Otherwise, errors are reserved. 3. Order process and conclusion of contract 3.1. The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart via the "Add to Cart" button. The customer can then proceed within the shopping cart using the "Continue to checkout" button to complete the ordering process. 3.2. The customer submits a binding application for the purchase of the goods in the shopping cart via the "Buy" button. Before sending the order, the customer can change and view the data at any time. Necessary information is marked with an asterisk (*). 3.3. The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer's order is listed again and which the customer can print out via the "Print" function (order confirmation). The automatic acknowledgment of receipt only documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller sends the ordered product to the customer within 5 days, or hand over the shipment to the customer within 5 days with a second e-mail, express order confirmation or sending the invoice. 3.4. If the seller enables advance payment, the contract is concluded with the provision of the bank details and the request for payment. If, despite the due date, the seller has not received the payment up to a point in time of 10 calendar days after the order confirmation has been sent, even after the request has been sent again, with the result that the order is invalid and does not apply to the seller. The order is then completed for the buyer and seller without further consequences. The item is therefore reserved for advance payments for a maximum of 10 calendar days. 4. Prices and shipping costs 4.1. All prices indicated on the seller's website include the applicable statutory sales tax. 4.2. In addition to the prices indicated, the seller charges shipping costs for the delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process. 5. Delivery, Availability of Goods 5.1. If prepayment is agreed, the delivery takes place after receipt of the invoice amount. 5.2. If not all ordered products are in stock, the seller is entitled to partial deliveries at his own expense, insofar as this is reasonable for the customer. 5.3. Should the delivery of the goods fail due to the fault of the buyer despite a three-time attempt at delivery, the seller can withdraw from the contract. Any payments made will be reimbursed to the customer immediately. 5.4. If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or if the customer does not wish to deliver a comparable product, the seller may immediately reimburse the customer for any consideration that has already been rendered. 5.5. Customers are informed about delivery times and delivery restrictions (e.g. restrictions on certain countries) on a separate information page or within the respective product description. 6. Payment terms 6.1. The customer can choose from the available payment methods as part of and before the order is completed. Customers are informed about the available means of payment on a separate information page. 6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice without deduction. For all other payment methods, payment must be made in advance without deduction. 6.3. third-party providers are commissioned with payment processing, e.g. PayPal. their general terms and conditions apply. 6.4. If the due date of the payment is determined according to the calendar, the customer is already in default by failing the date. In this case, the customer has to pay the statutory default interest. 6.5. The customer's obligation to pay interest on arrears does not exclude the assertion of further damages caused by default by the seller. 7. Retention of title until full payment has been made, the delivered goods remain the property of the seller. 8. Warranty for material defects and guarantee 8.1. The warranty is governed by statutory regulations. 8.2. The goods delivered by the seller are only guaranteed if this has been expressly handed over. Customers will be informed of the warranty conditions before the order is initiated. 9. Liability 9.1. The following exclusions and limitations of liability shall apply to the seller's liability for damages, without prejudice to the other statutory eligibility requirements. 9.2. The seller is unlimited liable insofar as the cause of the damage is based on intent or gross negligence. 9.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations, the fulfillment of which enables the proper execution of the contract in the first place and the customer regularly relies on compliance with them. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent breach of other obligations than those mentioned in the above sentences. 9.4. The above limitations of liability do not apply in the event of injury to life, limb and health, to a defect after taking over a guarantee for the condition of the product and for fraudulently concealed defects. The liability under the Product Liability Act remains unaffected. 9.5. If the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents. 10. Storage of the contract text 10.1. The customer can print out the text of the contract before placing the order with the seller by using the printing function of his browser in the last step of the order. 10.2. The seller also sends the customer an order confirmation with all order data to the e-mail address provided by him. With the order confirmation, the customer also receives a copy of the terms and conditions together with the cancellation policy and the instructions on shipping costs as well as delivery and payment conditions. If you have registered in our shop, you can view your placed orders in your profile area. In addition, we save the text of the contract, but make it not accessible on the Internet. 11. Privacy 11.1. The seller processes the customer's personal data for a specific purpose and in accordance with the statutory provisions. 11.2. The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment data) will be used by the seller to fulfill and process the contract. This data will be treated confidentially and will not be passed on to third parties who are not involved in the order, delivery and payment process. 11.3. The customer has the right, upon request, to receive information free of charge about the personal data stored by the seller about him. In addition, he has the right to correct incorrect data, blocking and deleting his personal data, provided that there is no legal retention obligation. 11.4. Further information on the type, scope, location and purpose of the collection, processing and use of the necessary personal data by the seller can be found in the data protection declaration. 12. Jurisdiction, Applicable Law, Contract Language 12.1. The place of jurisdiction and place of performance is the seat of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law. 12.2. Contract language is German. 13. Dispute Resolution The European Commission provides a platform for online dispute resolution (OS) which you can find here. Consumers have the opportunity to use this platform to settle their disputes. In order to settle disputes arising from a contractual relationship with a consumer or whether such a contractual relationship exists at all, we are obliged to participate in dispute settlement proceedings before a consumer arbitration board. The general consumer arbitration board (from 01.01.2020: the universal arbitration board) of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, is responsible. https://www.verbraucher-schlichter.de (from 01.01.2020:www.universalschlichtungsstelle.de). We will take part in a dispute settlement procedure before this point.